Lighting Terms & Conditions
BEGA Limited Warranty
All lighting products, materials, and component parts (inclusive of poles) are guaranteed to be free from defects of material and/or workmanship for a period of five years from the date of invoice. Optional extended warranties are available for purchase on a project-by-project basis.
Limit of Liability
BEGA's liability under the BEGA Limited Warranty is expressly limited to the repair or replacement of such parts where, in BEGA’s sole judgment, damage is caused by a manufacturing defect and not misuse, accident, alteration, negligence, abuse, or tampering, and is limited to repair or replacement being made at the factory. Such repair or replacement is subject to BEGA verification of the defect or malfunction and proof of purchase as confirmed by providing the invoice number and product model number.
All freight charges to and from the factory will be borne by the purchaser. BEGA’s Limited Warranty excludes claims for lost profits, indirect, special, or consequential damages, labor, performance, materials, or deductions from invoices. Unauthorized repairs or alterations will void BEGA’s Limited Warranty.
Damaged Merchandise or Lost in Transit
All BEGA shipments are F.O.B. Factory. Once all shipments are delivered to the transportation company in good condition, then BEGA’s liability ceases at that time. If a shipment is received damaged and/or concealed damage is found, notify BEGA at once to issue a claim and request an inspection. Without this inspection the transportation company will not consider a claim for loss or damage.
If the shipment is not delivered in accordance with the quantity of cartons or packages as shown on the Bill of Lading and/or Freight Bill, do not accept it until such shortages are noted on the Bill of Lading and/or Freight Bill.
Loss or disputes with carriers regarding damaged product does not relieve the buyer’s obligation to pay the full amount of BEGA’s invoice in a timely manner. Shipments must be inspected by the receiver immediately upon receipt for noticeable transportation loss or damage. BEGA must be notified immediately to enter a claim with the freight carrier.
All claims against BEGA, including claims for shortages and errors, must be made in writing within ten days after delivery. Failure to make any such claim within ten days shall constitute acceptance of the merchandise and waive any such shortages, errors, or other claims.
Conditions of Sale
New Accounts
$2500 minimum for standard purchasing terms. No minimum required for cash in advance or credit card purchases. Credit cards are an accepted method of payment.
Prices
Prices and product information are subject to change without notice.
Freight Allowances
Freight is prepaid within the continental U.S. and/or Canada on any order over $5000 USD, or Freight Allowance is prepaid within the continental U.S. and/or Canada on any order over $5000 USD or partial shipment against such an order for all products excluding metal poles. On shipments outside the continental U.S. and/or Canada, freight allowance applies only to port of debarkation from the continental U.S. BEGA reserves the right to route all shipments. Shipments will be made in any other manner requested by the customer, provided customer accepts all additional costs over normal shipping charges. All shipments are F.O.B. Factory at the purchaser’s risk. BEGA reserves the right to apply additional freight surcharges as deemed necessary. All Cash In Advance customers must provide their shipping account numbers for any shipment under $5000.
Exceptions for Poles: Any pole order in the United States for 5 or less poles will incur an additional $500 handling fee, even if the order total is above the freight allowance minimum. Five Boroughs of NYC require a $1750 handling fee, and poles into Canada carry a 15% of pole DNP freight charge.
Drop Shipments
BEGA reserves the right to refuse to make direct shipments, including but not limited to points of destination outside the regular assigned selling and service area of the distributor, dealer, or purchaser.
Cancellations
For all non-EXPRESS BEGA orders, the manufacturing and material allocation process begins at the time of order placement and release. A minimum 50% cancellation fee will be assessed for any product that has entered the manufacturing process inclusive of but not limited to supply chain activation for material allocation or partially manufactured material. All fully manufactured, RAL/custom finish, and/or modified material are noncancelable after release. BEGA reserves the right to apply a cancellation fee to any order with sole discretion.
For all EXPRESS BEGA orders, cancellations will be applicable up to 48 hours prior to estimated ship date with no cancellation fee. All standard parameters for EXPRESS applicability must be met for the above cancellation terms to hold true.
Returns
Non-EXPRESS Products:
1.Materials may not be returned for credit without prior written authorization from the factory.
2. Requests to return material must be made within 30 days from the invoice date.
3. The total value of the items to be returned must exceed $500.00.
4. Approved returns must be accompanied by the appropriate Purchase Order number and Return Authorization number. Return Authorization number must be printed on the outside of the box.
5. Non-stock, modified, RAL/custom finish, limited availability items, discontinued items, and all expedited shipments are non-returnable.
6. Return Authorization will expire 30 days after the date that the Return Authorization is issued. Materials will be refused and returned to sender if Return Authorization period of 30 days has expired.
7. Material accepted for return is subject to a minimum 50% restocking charge, including freight costs.
8. If returned for credit, material must arrive in new, resalable condition. Credit will not be issued for materials damaged as the result of misuse or improper packaging.
9. No Return Authorization for credit will be issued against unpaid invoices.
EXPRESS Products:
1. All standard parameters for EXPRESS applicability must be met for the below return terms to hold true.
2. Materials may not be returned for credit without prior written authorization from the factory.
3. Requests to return material must be made within 30 days from the invoice date.
4. Approved returns must be accompanied by the appropriate Purchase Order number and Return Authorization number. Return Authorization number must be printed on the outside of the box.
5. Return Authorization will expire 30 days after the date that the Return Authorization is issued. Materials will be refused and returned to sender if Return Authorization period of 30 days has expired.
6. No restocking fee will be applied if product is returned within 60 days of shipment and product is in use-able, undamaged condition. Material accepted for return will be subject to a minimum 50% restocking charge, including freight costs if not returned within 60 days of shipment and product is damaged or used.
7. If returned for credit, material must arrive in new, resalable condition. Credit will not be issued for materials damaged as the result of misuse or improper packaging.
8. No Return Authorization for credit will be issued against unpaid invoices.
Delivery
Many cataloged products are stocked at the BEGA factory and are available for immediate shipment. Posted lead times on the BEGA website are estimated time frames. BEGA cannot be responsible for delays beyond our control. No liability shall be sustained by BEGA by reason of not filling any order or portion thereof due to such delays. BEGA will do its utmost to meet customer delivery requirements but can’t guarantee all will be met due to Multi Campus locations.
All Will Calls must have prior authorization for product pick up at the factory.
Parts
Replacement parts and prices are available upon request subject to availability and continued production.
BEGA electrical products are NRTL listed to North American standards
The Nationally Recognized Testing Laboratory (NRTL) certification process is governed by the United States Department of Labor. These testing procedures ensure that listed electrical products, including lighting fixtures, meet US safety standards. All NRTL’s meet the same rigorous testing standards, regardless of which lab issues the certification. UL and CSA are both NRTL compliant testing organizations, and provide certification for use in the United States, Canada, Mexico, and Central America.
Please refer to the label inside your BEGA luminaire or connectivity device for specific certification details.
Furniture Terms & Conditions
BEGA Limited Warranty
All furniture products, materials, and component parts are guaranteed to be free from defects of material and/or workmanship for a period of three years from the date of invoice. Optional extended warranties are available for purchase on a project-by-project basis.
Limit of Liability
BEGA's liability under the BEGA Limited Warranty is expressly limited to the repair or replacement of such parts where, in BEGA’s sole judgment, damage is caused by a manufacturing defect and not misuse, accident, alteration, negligence, abuse, or tampering, and is limited to repair or replacement being made at the factory. Such repair or replacement is subject to BEGA verification of the defect or malfunction and proof of purchase as confirmed by providing the invoice number and product model number. Please note that minor surface damage (abrasions, scores, scuffs, etc.) due to regular and normal use is not considered a manufacturing defect.
All freight charges to and from the factory will be borne by the purchaser. BEGA’s Limited Warranty excludes claims for lost profits, indirect, special, or consequential damages, labor, performance, materials, or deductions from invoices. Unauthorized repairs or alterations will void BEGA’s Limited Warranty.
Damaged Merchandise or Lost in Transit
All BEGA shipments are F.O.B. Factory. Once all shipments are delivered to the transportation company in good condition, then BEGA’s liability ceases at that time. If a shipment is received damaged and/or concealed damage is found, notify BEGA at once to issue a claim and request an inspection. Without this inspection the transportation company will not consider a claim for loss or damage.
If the shipment is not delivered in accordance with the quantity of cartons or packages as shown on the Bill of Lading and/or Freight Bill, do not accept it until such shortages are noted on the Bill of Lading and/or Freight Bill.
Loss or disputes with carriers regarding damaged product does not relieve the buyer’s obligation to pay the full amount of BEGA’s invoice in a timely manner. Shipments must be inspected by the receiver immediately upon receipt for noticeable transportation loss or damage. BEGA must be notified immediately to enter a claim with the freight carrier.All claims against BEGA, including claims for shortages and errors, must be made in writing within ten days after delivery. Failure to make any such claim within ten days shall constitute acceptance of the merchandise and waive any such shortages, errors, or other claims.
Conditions of Sale
New Accounts
$2500 minimum for standard purchasing terms (Net 30 on approved credit). No minimum required for cash in advance or credit card purchases. Credit cards are an accepted method of payment.
Prices
Prices and product information are subject to change without notice. All prices on BEGA’s website are manufacturer’s suggested retail price.
Freight Allowances
Freight will be charged for every BEGA furniture order as its own line item. All freight quotations will be specific to the bill of material, project location, and requested shipping method. In an effort to maintain fairness and transparency while ensuring the most current and cost-effective fees, BEGA will provide a minimum of two quotes for each project. One with freight included, and one with freight excluded to ensure there is full understanding and transparency for all of our customers.
All freight quotations must be provided by BEGA. BEGA reserves the right to route all shipments and determine appropriate freight charges for every order and project. Shipments will be made in any manner requested by the customer, provided customer accepts all costs associated with said shipping method. All shipments are F.O.B. Factory at the purchaser’s risk. BEGA reserves the right to apply additional freight surcharges as deemed necessary.
Drop Shipments
BEGA reserves the right to refuse to make direct shipments to points of destination outside the continental U.S. and Canada or for any other reason deemed appropriate.
Cancellations
For all BEGA furniture orders, the manufacturing and material allocation process begins at the time of order placement and release. A minimum 50% cancellation fee will be assessed for any product that has entered the manufacturing process (inclusive of but not limited to supply chain activation for material allocation or partially manufactured material. All fully manufactured, RAL/custom finish, and/or modified material are noncancelable after release. BEGA reserves the right to apply a cancellation fee to any order with sole discretion.
Returns
All requests for returns will be handled by BEGA Sales Management on a case-by-case scenario.
Delivery
Many cataloged products are stocked at the BEGA factory and are available for immediate shipment. Posted lead times on the BEGA website are estimated time frames. BEGA cannot be responsible for delays beyond our control. No liability shall be sustained by BEGA by reason of not filling any order or portion thereof due to such delays.
BEGA will do its utmost to meet customer delivery requirements but can’t guarantee all will be met due to Multi Campus locations.
All Will Calls must have prior authorization for product pick up at the factory.
Parts
Replacement parts and prices are available upon request subject to availability and continued production.