Your questions answered.
Browse through our answers to the most commonly raised questions. If you can't find the answer you're looking for here, please reach out to us for additional help.
We are no longer providing replacement parts for legacy lamping products. This decision was made in the spirit of continuous improvement. To make a long story short, these products are no longer relevant in the market, their use is often prohibited by energy codes, and the supply chain for their components is no longer reliable. As our business grows, so must our processes, people, and products. Our portfolio has grown immensely, while our office and warehouse spaces have not. In order for BEGA to continue to grow and develop, we must let go of the past and embrace our inevitable future.
To clarify, replacement parts is inclusive of all components for all incandescent, fluorescent, metal halide, and high pressure sodium fittings; as well as older LED fittings that fall outside of warranty. We will continue to provide both glass and LED boards as covered by our 20-year replacement promise. LED retrofit kits will still be taken into consideration on a case-by-case basis.
We will always strive to provide you with world class service. BEGA has a team of dedicated Solutions Engineers who would be happy to recommend an LED alternative from our current portfolio. Please email email@example.com for more information.
There are many products available through our international site, BEGA.com, that look identical to fixtures available at BEGA North America. However, products on bega-us.com are specifically engineered to meet North American electrical code and requirements and carry the required NRTL listings such as UL or CSA. Fixtures purchased through international sites do not carry these listings and often have slightly different installation methods or voltages.
There are some products available internationally that are not available in the North American market.
BEGA products are NRTL listed to North American Standards. UL and CSA are both NRTL compliant testing organizations, and provide certification for use in the United States, Canada, Mexico, and Central America. Please refer to the label inside your BEGA luminaire for specific certification details. You can read more about NRTL listings here.
Yes! Contact your local sales representative to submit a request for a modified product.
A label on the inside of your fixture will have the year and the week that the fixture was manufactured.
Contact local sales representative to request replacement components.
All materials and component parts are guaranteed to be free from defects of material and/or workmanship for a period of five years from the date of shipment.
Read our full Limited Warranty statement here.
Call anyone on our Solutions Engineering team! They are our designated front-line support system and can assist with trouble-shooting, installation questions or corrections, replacement components and more.
BEGA Unidure® finish, a fluoropolymer technology, provides superior fade protection in Black (BLK), Bronze (BRZ), and Silver (SLV). BEGA standard White (WHT) is a polyester powder. RAL and Custom Colors are available upon request.
LED color temperature is available in 2700K, 3000K, 3500K, or 4000K. See individual specification sheet to specify. Other color temperatures can be available upon request.
LED wattage can be found on the family or product level in the spec table under the “LED” column. To find a System Wattage, download the spec sheet from the download section on the luminaire’s product page.
Lumen output can be found on the family or product level in the spec table under the “lm” column as well as on the downloadable photometric summary.
You can find this information by downloading a luminaire’s spec sheet from the product page.
All technical documents, including installation instructions, can be found in the download section on the luminaire’s product page.
You can find projects featuring BEGA luminaires all over the world. Explore our projects page to find the closest location near you, or contact your local representative for additional locations.